Abderrahmen naanoua

Managed the administrative follow-up of partner drivers, ensuring all documentation was current and compliant. Handled the collection, verification, and updating of legal documents, along with processing invoices and reporting on activity.

Managed customer accounts, transactions, bank card, and online service inquiries and claims. Contributed to continuous improvement of customer experience by providing constructive feedback.

Supervised buy/sell orders between users (fiat "," crypto) and performed payment verification, including manual validation when necessary. Applied KYC/AML rules and monitored suspicious behaviors, reporting internally.

Provided multichannel customer support, answering e-merchants’ questions about back-office use, modules, or basic bugs. Assisted clients with installing and configuring modules or selecting the right services.

Analyzed and managed claims, following up on compensation for insured clients. Responded to clients via phone and email, resolved disputes, explained coverage, and assisted with administrative steps.

Managed registration tracking, billing, student file management, and relationships with training and insurance organizations. Coordinated driving and theory lesson organization, instructor schedules, and student progress tracking.

Completed high school education at Lycée al Wafa, obtaining a High School Diploma. This period focused on general studies, preparing for further academic pursuits.

Undertook an Applied Bachelor's Degree program at ISET Greece, completing two years of study. Gained strong foundations in applied IT before the program was interrupted.