At OnePilot, I support DailyLook customers through chat, email, and phone. I handle high-volume questions about billing, refunds, returns, shipping, cancellations, accounts, and orders.
I average approximately 9–10 tickets per hour while maintaining quality and customer satisfaction standards, and I frequently rank #1 or #2 on the team for daily productivity.
Before customer support, I taught English at Believer and served customers in retail roles at Empório Franciscano, Hi-Fly, and Anacapri. I also assisted with IT support and basic troubleshooting at Fundação Pro Cerrado.
