At INFOCUS, I handled 100+ requests for premium Visa clients, covering travel, purchases, home services, and other personal tasks. I served clients and vendors in English, Ukrainian, Polish, and Czech, tracking requests in the company CRM and handling calls via MicroSIP.
At YourStudy, I was solely responsible for the Czech education market and independently coordinated admission support for Ukrainian students, including document preparation and communication with universities. I responded to inquiries from 100+ prospective students and tracked client progress in an Excel-based CRM.
I’m comfortable supporting clients across phone and messenger channels, as well as Google Meet, and working remotely under tight deadlines. I’ve also taken part in Erasmus+ programmes focused on group facilitation, intercultural collaboration, and dialogue.
I use tools including KeyCRM, Google Workspace, Excel, Google Sheets, and MicroSIP. My additional skills include basic SQL, content creation and visual design, and Instagram growth.
