Hana Krausova

Taught English and computer science at a secondary school and primary school, focusing on student development and learning outcomes.

Managed diverse initiatives supporting non-profit organizations, including project management, building digital skills, and coordinating volunteer activities. Communicated with stakeholders and organized internal activities to enhance employee experience.

Led and supported a small team in a dynamic international environment, coordinating daily work, quality oversight, and process consistency for the TripIt application. Trained new team members and handled sensitive data with documentation and process monitoring.

Managed internal requests for access to a wide range of applications, communicating with employees and approvers. Trained new employees and improved internal documentation and operating procedures.

Coached and supported service desk staff in their day-to-day work, provided quality assessments and constructive feedback, and trained new colleagues. Handled escalations and supported communication between teams worldwide.

Provided customer support for the Celesio Service Desk, resolving requests efficiently while maintaining professional communication. Supported teamwork and knowledge sharing, and served as Training Coordinator and Trainer.

Provided consecutive, liaison, and simultaneous interpreting in judicial, healthcare, and social service sectors, delivering sensitive communication with accuracy and discretion.

Managed client relationships and provided individual support, with professional communication and organization of meetings and administrative tasks.

Master's degree in English Language and Literature from the Faculty of Education, Department of English Studies.

Certification in interpreting in a court context.

Studied at the Faculty of Education, Department of Czech and English Studies.

General secondary school education with a leaving examination.