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Hannah McCandless

@hannahmccandless

Experienced project manager with a strong background in public relations.

Czechia

What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my communication skills and project management expertise to drive impactful results.

I am a dedicated professional with extensive experience in project management and public relations. Currently, I serve as the Online Student Support Team Lead at FutureLearn, where I lead communications with MSc students, manage complex cases, and supervise a team of five. My role involves collaborating with cross-functional teams to enhance student processes, ensuring a supportive and productive environment for all.

Previously, I worked at DICK’S Sporting Goods, where I managed partnerships with PR agencies and executed consumer PR strategies for major marketing campaigns. My ability to craft compelling narratives and manage media events has resulted in significant national coverage. I also have experience in internal communications, where I developed engaging content to promote company culture and strategic objectives.

Experience

Work history, roles, and key accomplishments

FU

Student Support Coordinator

FutureLearn

Apr 2023 - Apr 2023 (-1 years 11 months)

Provided daily support to MSc online university students on various queries, distributed monthly updates, and facilitated communication through emails, phone calls, and chat support.

Education

Degrees, certifications, and relevant coursework

Duquesne University logoDU

Duquesne University

Bachelor of Arts, Public Relations and Advertising

2013 - 2017

Studied Public Relations and Advertising, focusing on communication strategies, media relations, and marketing principles. Developed skills in content creation, client relations, and project management through various coursework and practical experiences.

Tech stack

Software and tools used professionally

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Hannah McCandless - Online Student Support Team Lead - FutureLearn | Himalayas