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Hannah McCandless

@hannahmccandless

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Experienced project manager with a strong background in public relations.

Czechia

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my communication skills and project management expertise to drive impactful results.

I am a dedicated professional with extensive experience in project management and public relations. Currently, I serve as the Online Student Support Team Lead at FutureLearn, where I lead communications with MSc students, manage complex cases, and supervise a team of five. My role involves collaborating with cross-functional teams to enhance student processes, ensuring a supportive and productive environment for all.

Previously, I worked at DICK’S Sporting Goods, where I managed partnerships with PR agencies and executed consumer PR strategies for major marketing campaigns. My ability to craft compelling narratives and manage media events has resulted in significant national coverage. I also have experience in internal communications, where I developed engaging content to promote company culture and strategic objectives.

Experience

Work history, roles, and key accomplishments

Current

Online Student Support Team Lead

Current

FutureLearn

Apr 2023 - Present (2 years 2 months)

Lead non-academic communications with online MSc students, managing sensitive cases and collaborating with cross-functional teams to enhance student processes. Supervise a team of 5 Support Team Members.

Project Management Customer Service Multitasking Communication Team Leadership Process Improvement

Private English Tutor

Self Employed

Jun 2022 - Apr 2023 (10 months)

Taught business English to adult students and conducted play-focused English classes for children, focusing on conversation and grammar improvement.

Teaching Communication Curriculum Development Student Engagement

Student Support Coordinator

FutureLearn

Apr 2023 - Apr 2023 (-1 years 11 months)

Provided daily support to MSc online university students on various queries, distributed monthly updates, and facilitated communication through emails, phone calls, and chat support.

Customer Service Communication Multitasking Problem Solving

Public Relations Strategist

DICK’S Sporting Goods

Mar 2021 - Apr 2022 (1 year 1 month)

Managed PR agency partnerships, oversaw consumer PR project delivery, and developed strategies for marketing campaigns, resulting in national media coverage.

Public Relations Project Management Content Creation Media Relations Event Planning Strategy Development Team Collaboration

Public Relations Specialist

DICK’S Sporting Goods

Jun 2020 - Apr 2021 (10 months)

Liaised with PR agencies, responded to media inquiries, edited press releases, and assisted in virtual media events for key selling periods.

Public Relations Media Relations Editing Communication Event Coordination Strategic Planning

Internal Communications Coordinator

DICK’S Sporting Goods

Oct 2017 - Jun 2021 (3 years 8 months)

Wrote internal communications to promote company culture and strategic objectives, and executed over 20 internal events in partnership with vendors.

Internal Communications Writing Event Planning Team Collaboration Culture Promotion

Education

Degrees, certifications, and relevant coursework

Duquesne University

Bachelor of Arts, Public Relations and Advertising

2013 - 2017

Studied Public Relations and Advertising, focusing on communication strategies, media relations, and marketing principles. Developed skills in content creation, client relations, and project management through various coursework and practical experiences.