Open to opportunities

Artem Korneyev

@artemkorneyev

Message

I solve customer issues and run smooth hospitality operations across Czech, Russian, English, and German.

Vietnam

Message

What I'm looking for

I’m looking for a remote Customer Support or Virtual Assistant role where I can use multilingual communication, problem-solving, customer care, and operational coordination skills.

I co-founded and managed Medusa Cocktail & Shisha Lounge in Znojmo, overseeing daily operations, purchasing, inventory, suppliers, cash handling, marketing campaigns, events, and VIP relationships. I trained and mentored staff while resolving complex customer situations with a customer-first approach.

Previously, at American Chance Casino – Trans World Hotels & Entertainment a.s., I supervised high-volume bar and restaurant operations, coordinated schedules and workflows, and delivered personalized service to international guests. I’m now seeking a remote Customer Support or Virtual Assistant position where I can bring 16 years of hospitality experience, multilingual communication, and practical operational support.

Experience

Work history, roles, and key accomplishments

Co-Founder & Operations Manager

Medusa Cocktail & Shisha Lounge

Jan 2019 - Jan 2026 (7 years)

Co-founded and managed a successful cocktail & shisha bar, overseeing daily operations, staff development, and customer experience. Led marketing campaigns and maintained high service standards.

Complaint Resolution Customer Experience Customer Service Team Leadership Operations Management Inventory Management Cash Handling Marketing Mixology Conflict Resolution

Head Bartender/Assistant F&B Manager

American Chance Casino – TransWorld Hotels & Entertainment a

Jan 2013 - Jan 2019 (6 years)

Delivered exceptional customer service in a high-volume casino and hospitality environment. Supervised daily bar and restaurant operations, trained staff, and resolved customer concerns professionally.

Customer Service Team Leadership Mixology Operations Management Multilingual Support Conflict Resolution