Arslan Shah
@arslanshah
Safety and operations officer with 8+ years in dispatch and call center leadership.
PakistanWhat I'm looking for
I am a safety and operations professional with over eight years of experience in call center management, dispatch operations, and logistics coordination. I have a proven track record supervising drivers, enforcing safety standards, training staff on compliance, and maintaining reports and logs to minimize risk while optimizing workflow.
I progressed from customer service representative to manager, leading teams of 5+ agents, handling escalations, and implementing process improvements to boost service quality and operational efficiency. I bring strong leadership, problem-solving, and communication skills focused on delivering reliable, safe, and efficient operations.
Experience
Work history, roles, and key accomplishments
Safety & Operations Officer
Amazon Dispatch Company
Jan 2021 - Present (4 years 8 months)
Supervise drivers and enforce safety standards to ensure smooth dispatch operations, maintain reports and logs to reduce risks, and train staff on safety and compliance to improve operational efficiency.
Manager (Customer Service & Sales)
Smart4u Security & Cameras
Jan 2018 - Jan 2024 (6 years)
Promoted from Customer Service Representative to Manager; led a team of 5+ agents, handled escalations to retain customers, and implemented workflow and performance improvements between 2018 and 2024.
Education
Degrees, certifications, and relevant coursework
Government College Gujranwala
F.Sc. (Pre-Engineering), Pre-Engineering
2015 - 2016
Completed F.Sc. (Pre-Engineering) at Government College Gujranwala during 2015–2016.
Availability
Location
PakistanAuthorized to work in
Job categories
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