Arpitha Prabhu

I’m a Customer Success Manager with 4+ years’ SaaS experience, focused on driving measurable outcomes for 20+ enterprise and mid-market accounts across APAC and global markets. I bring a strong renewal mindset, owning outcomes with a portfolio ARR of approximately INR 5–6 crores annually.

I build and execute onboarding playbooks and targeted enablement to reduce time-to-value (TTV) by 25–30% within six months. I also use data-driven customer health practices—risk scoring, structured renewal cadences, and remediation plans—to maintain a 93% annual gross renewal rate and reduce logo churn from 12% to 8% YoY.

I improve customer experience through regular QBRs, structured feedback loops, and SLA driven escalation resolution—raising CSAT from 84% to 91% and first contact resolution from 68% to 82%. I’m comfortable partnering across Product, Engineering, Support, and Sales, including hands-on technical onboarding where I validate webhook integrations and troubleshoot API calls using Postman.