Deep Goswami

Built and maintained recurring performance reports using Power Query, Excel, and Power BI, consolidating data and reducing ad-hoc requests. Diagnosed data discrepancies across source systems and published daily/weekly KPIs via Google Drive.

Resolved customer support cases for Microsoft-ecosystem enterprise partners while sustaining CSAT above 90% through cross-functional issue resolution. Managed subscription renewals, order management, and commerce platform migrations to maintain business continuity.

Served as the primary escalation point across Facebook and Instagram channels to prevent revenue-impacting client churn while sustaining CSAT above 75%. Delivered weekly performance trend analyses to management and drove improvements in service quality.

Improved SMB advertiser performance by increasing CTR and reducing CPA through structured A/B testing and creative optimization on Facebook and Instagram. Managed end-to-end SMB advertiser portfolios, acquiring new clients and growing existing accounts through targeted outreach and performance optimization.

Executed dual hunting and farming to acquire new clients across BFSI, shipping, and logistics while retaining and growing an existing enterprise account base. Eliminated revenue leakage by resolving CRM account discrepancies, driving renewals, and maintaining accurate pipeline records.

Managed a PAN India portfolio of 40+ enterprise accounts including HDFC and IndusInd Bank, sustaining a 75% client retention rate through strategic account planning and proactive contract negotiation. Drove upselling and cross-selling of digitisation and cloud storage solutions and coordinated DMS implementation to deepen client engagement via QBRs.

Built and managed a high-volume outreach pipeline of 15+ prospect accounts monthly through competitive logistics contract bidding. Achieved B2B revenue targets using competitive quotations and structured MIS pipeline reporting.

Processed high-volume medical and hospital invoicing workflows, implementing verification protocols to reduce claim errors. Accelerated payment settlement cycles by improving claim processing reliability.

Completed a PGDM (MBA-equivalent) in Marketing and Information Technology at Jaipuria Institute of Management from 2009 to 2011.

Earned a Bachelor of Science in Biotechnology from St. George College of Management and Science from 2002 to 2005.