Aron Kora
@aronkora
Customer support coordinator for a Booking.com vacation rental, handling international guest inquiries, complaints, and requests.
AlbaniaWhat I'm looking for
I manage guest communication for a family-run vacation rental on Booking.com in Tirana, from booking through checkout. I mainly communicate in English and use other languages when needed.
I coordinate arrivals and departures, answer questions, and resolve complaints and special requests. I also respond to guest reviews and work with people from many cultural backgrounds.
At Correto Bar, I served customers in a fast-paced setting, taking orders accurately and handling requests. I also resolved customer issues and kept communication clear with guests and the team.
I bring IELTS-certified C2 English, Italian at B2/C1, native Albanian, and basic German. I type 80–85 WPM and use Microsoft Word, PowerPoint, Excel, and Canva.
Experience
Work history, roles, and key accomplishments
Guest Communications Coordinator
Family-run Vacation Rental on Booking.com
Jan 2023 - Present (3 years 9 months)
Managed all guest communication from booking to checkout, coordinated arrivals and departures, and resolved complaints and special requests. Responded to guest reviews and worked with guests from many cultural backgrounds.
Volunteer
Local Elderly Care Facilities
Jan 2022 - Jan 2026 (4 years)
Supported residents' communication and provided companionship with patience and empathy.
Waiter
Correto Bar
Jan 2025 - Mar 2025 (2 months)
Served customers daily in a fast-paced setting, taking orders accurately and handling requests. Resolved customer issues calmly and maintained clear communication with guests and the team.
Education
Degrees, certifications, and relevant coursework
Ismail Qemali High School
High School Diploma, General Studies
2023 -
Pursuing a High School Diploma at Ismail Qemali High School from 2023 to 2026.
Tirana Business University
Built Different, Leadership, Entrepreneurship, Business
2026 - 2026
Completed the Built Different program focusing on leadership, entrepreneurship, and business at Tirana Business University in 2026.
Junior Achievement Albania
Debating Economics, Economics
2025 - 2025
Participated in the Debating Economics program in October 2025.
Universiteti Metropolitan
Innovate, Design and Lead, Innovation and Design
2024 - 2024
Completed the Innovate, Design and Lead program at Universiteti Metropolitan in 2024.
Intel Digital Readiness & Albanian-American Development Foundation
AI for Youth Program, Express Version, Artificial Intelligence
2023 - 2024
Participated in the AI for Youth Program, Express Version, from 2023 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Salary expectations
Job categories
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