At Sarker Trims Ltd., I introduced a structured support and troubleshooting process that reduced average IT issue resolution time by 40%. I also introduced digital collaboration tools, reducing response times by 30%.
I created and maintained digital documentation for more than 100 business files and IT assets. At TranscribeMe Inc., I maintained 99%+ accuracy while reviewing work against client-specific guidelines and meeting 24-hour turnaround times.
As a Crew Trainer at Oporto, I conducted performance reviews, scheduled staff, and trained more than 15 employees. My Information Technology studies at Kaplan Business School and Griffith University have included networking, system analysis, database management, and software development.
