Katherine Pulido

Developed good relationships with regular and new clients, handled inquiries and complaints. Maintained effective and efficient recruitment, induction and training procedures in liaison with Restaurant Manager.

Provided assistance across Housekeeping, Catering and Laundry, demonstrating in-depth working knowledge of chemicals and cleaning solutions. Delivered high quality cleaning, laundry and meal preparation.

Provided on-site technical assistance, including setting up computer hardware systems, installing, and upgrading software. Troubleshot technology issues, Microsoft Exchange, and identified and resolved any system issues.

Collaborated with teams to develop innovative solutions for complex problems and increase reliability of network and communication infrastructure. Assisted in the development of policies, procedures, documentation, and guidelines.

Supervised cleaning staff to ensure company standards were met, demonstrating a proven reputation for paying close attention to detail and strong customer service skills. Ensured adherence to safety and hygiene standards and conducted site inspections.

Collaborated with the development team on process improvement initiatives to ensure efficiency and consistency through the software development. Executed software testing strategies and procedures to ensure test activities are completed in line with activity expectations.

Created stored procedures, user-defined functions, views for handling business logic, data extracts built-in Excel. Performed business analysis and wrote SQL scripts to analyse data and integrate with Excel.

Built ad-hoc reports such as an analysis grid with the capability to drill down at a hierarchical level and functions as print and download. Collaborated with teams on the development of solutions for various client projects, leveraging SQL, HTML, CSS skills.

Ensured effective management of front-end and back-end technical tools. Analysed, designed and built dimensional models using Data Marts.

Improved query performance of companies’ databases to aggregate and simplify collection of various data sources grouped by data cubes. Created custom database reporting tools by coding stored procedures, triggers, and queries with PL/SQL.

Assigned as Information System Officer, updated and tested current OLAP data cubes including Servicing cube, Loan Payment cube using SSAS and MDX. Designed, developed and tested the ETL strategy to populate the data from various source systems using SSIS.

Provided 24/7 technical support for all Oracle related products across Latin America. Effectively identified and resolved issues occurring in database software and programmed using database query languages.

Focused on Network and Security, gaining advanced knowledge in safeguarding information systems. Developed expertise in network infrastructure and cybersecurity protocols.

Acquired skills in leadership principles and effective management strategies. Also completed a Diploma of Software and Development, enhancing technical and project management capabilities.

Specialized in Performance Management, Data Warehousing, and Data Mining. Gained practical experience in extracting, transforming, and loading data for business insights.

Completed a comprehensive program in System Engineering, focusing on the design, implementation, and management of complex systems. Developed a strong foundation in engineering principles and problem-solving.