mauro piana

At Apple, I analyze opt-in Siri audio and response quality, translating recordings and ranking responses against program guidelines. I provide ongoing feedback to Machine Learning Engineers to help improve application operation while maintaining customer privacy.

Previously at Dell, I managed resource deployment communications, scheduled engineer updates, and worked across stakeholders to simplify customer messaging. I also developed cost-efficient, self-service solutions and preventive measures to reduce potential customer issues.

My account management and sales experience with Marriott International and Starwood Hotels & Resorts has centered on building enduring client relationships, tailoring services, coordinating with partners, and resolving complex service concerns.

I'm proficient in Salesforce, Oracle, and Microsoft Suite, with strengths in data analysis, sales, customer service, proofreading, transcription, communication, and critical thinking. I'm also building my interest in IT, artificial intelligence, and digital marketing through a Google Digital Marketing & E-commerce Certificate.