Looking for a job

Armie Jaxson

@armiejaxson

I keep operations organized through technical support, administrative coordination, scheduling, and accurate record keeping.

United States

Message

What I'm looking for

I'm looking for a role where I can support customers and teams through organized administration, clear communication, scheduling, record keeping, and technical problem solving.

At Blackbelt Help supporting Capella and Strayer Online College, I handle 30–100 technical support calls a day, maintain accounts, document every interaction, and escalate priority issues to tier 2 teams.

I've also supported Momentum 3 Fitness with data entry, scheduling, payments, invoices, and client records, while bringing experience in project documentation, executive scheduling, recruiting coordination, customer service, and membership sales. I'm known as a creative, detail-oriented administrator who keeps teams organized, communicates clearly, and helps people work toward shared goals.

Experience

Work history, roles, and key accomplishments

Current

Technical Support

Current

Blackbelt Help - Capella & Strayer Online College

Jan 2024 - Present (2 years 9 months)

Assist callers with technical support inquiries, receive 30-100 calls a day, maintain accounts through SEI SSO, IDM, and college personal account systems, create tickets for every call, escalate to tier 2 teams, and transfer/categorize calls to correct help lines.

IDM Ticketing Systems Customer Service Technical Support