Armani Frazier

I am a customer care specialist with over seven years of experience in the medical industry, focused on claims processing, policy evaluation, claims review, and accurate data entry. I consistently process high volumes of claims while adhering to company policies and maintaining quality.

I deliver superior customer service across channels including email, chat, and phone, and I escalate technical or complex issues appropriately to ensure timely resolution. I work well independently and collaborate effectively with teams to accomplish goals.

My background includes roles in customer service, insurance verification, oral surgeon assistance, and work with platforms like Zendesk; I have experience in billing, order and refund processing, and upselling. I have a track record of improving customer satisfaction and retention through clear, professional, and empathetic communication.

I hold business management education and maintained a strong academic record, and I bring calm, professional interactions under pressure along with experience working from home and conducting market research to support product and content decisions.