Arif Anzeer
@arifanzeer
Customer Experience Specialist with 6 years in cross-functional roles.
IndiaWhat I'm looking for
I am a dedicated Customer Experience and Support Specialist with six years of cross-functional experience in both Canada and India. My journey has allowed me to serve esteemed brands like Alorica, Canadian Tire, Mark’s, and SportChek, where I have honed my skills in voice-based support, team mentoring, and customer experience operations. I am certified in key SaaS tools such as Zendesk, Gorgias, Freshdesk, and HubSpot, which has equipped me with a strong grasp of customer onboarding and remote support workflows.
In my most recent role as a Customer Experience Agent at Alorica, I delivered high-volume voice support for global banking clients, consistently surpassing KPIs. I also took pride in mentoring new agents, supporting team leads with CSAT tracking, and managing call audits. My leadership capabilities were recognized when I was promoted to lead the footwear team at SportChek, where I successfully onboarded staff and managed operations in a high-volume retail environment. I am now eager to leverage my experience in global remote roles within Customer Success, Client Support, or Support Operations.
Experience
Work history, roles, and key accomplishments
Customer Experience Agent
Alorica
Apr 2024 - Present (1 year 4 months)
Delivered high-volume voice support for global banking clients, consistently surpassing key performance indicators. Mentored 40–50 new agents during nesting and live floor operations, and supported team leads with CSAT tracking, call audits, and queue management tasks.
Footwear Team Lead
SportChek
Sep 2023 - Present (1 year 11 months)
Promoted to lead the footwear team at a high-volume location, overseeing inventory, merchandising, and staff operations. This role ended early due to relocation.
Manager on Duty
Mark's
Mar 2022 - Present (3 years 5 months)
Led store operations and staff during weekday and weekend peak shifts, demonstrating strong leadership skills. Trained new hires and managed visual merchandising updates, earning recognition and promotion to SportChek.
Store Associate
Canadian Tire
Nov 2019 - Present (5 years 9 months)
Assisted customers and managed stock in a showroom with a seasonal focus, handling warehouse, online orders, and fixture transitions during resets. Recognized company-wide for resolving a complex customer bike repair issue.
Education
Degrees, certifications, and relevant coursework
SCSeneca College
Diploma, International Business
2019 - 2022
Activities and societies: Capstone project: Market entry strategy for Red Bull in Ecuador (Top faculty feedback)
Completed a Diploma in International Business, focusing on global market strategies. Developed a capstone project on market entry strategy for Red Bull in Ecuador, which received top faculty feedback.
Availability
Location
IndiaAuthorized to work in
Job categories
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