@ariellemckenzie
Customer support professional at TaskUs, resolving customer inquiries through live chat and email and escalating complex cases.
United StatesAt TaskUs, I provide live chat and email support, researching customer inquiries and guiding customers through solutions. I document troubleshooting steps and escalate complex or unresolved cases to the appropriate teams.
Previously, I managed recruiting and operations at NRH Incorporation Services Inc and The Beam Team. My experience also includes assisting customers with account and order inquiries at Amazon and scheduling appointments as a Virtual Receptionist at NexRep.
Work history, roles, and key accomplishments
Provided live chat and email support, researching customer inquiries and guiding customers through solutions. Troubleshot issues using internal tools and escalated complex cases to appropriate teams.
NRH Incorporation Services Inc
Jan 2020 - Dec 2022 (2 years 11 months)
Managed staff recruitment, interviews, hiring, and development. Coordinated purchasing, inventory planning, supplier relationships, and warehouse operations.
The Beam Team
Jul 2017 - Jan 2020 (2 years 6 months)
Posted and updated job openings, screened applicants, and interviewed candidates for assigned areas. Supported onboarding and scheduled background checks and drug screenings.
Scheduled and updated appointments, processed payments, and made outbound follow-up calls. Communicated customer complaints and account concerns to supervisors.
Assisted customers by phone and chat with account and order inquiries. Researched customer concerns and investigated unknown charges to help resolve issues.
Degrees, certifications, and relevant coursework
Bachelor of Science, Psychology
Bachelor of Science in Psychology from Georgia State University, completed in May 2017.
Software and tools used professionally
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