Open to opportunities

Ariel Hallie

@arielhallie

Message

IT professional with 6+ years in systematic tech support

United States

Message

What I'm looking for

Eager to leverage my experience in ICT services, customer satisfaction, and cybersecurity to drive service and impact in the tech sector.

As a seasoned IT professional with over 6 years of experience in systematic tech support, I leverage my analytical thinking and problem-solving skills to drive service and impact in the tech sector. With a passion for ICT services, customer satisfaction, and cybersecurity, I am eager to maximize my experience in the US tech industry.

Throughout my career, I have demonstrated my ability to streamline IT support, enhance system uptime, and resolve critical issues. My expertise in ICT services, customer satisfaction, and cybersecurity has enabled me to deliver comprehensive performance reports and root cause analyses to stakeholders.

I am a proud US citizen, determined to dive into new challenges and embrace the tech sector. With my skills and experience, I am confident in my ability to make a significant impact in the industry.

Experience

Work history, roles, and key accomplishments

CVMTechSpecialist

Vodacom Mozambique

Jan 2020 - Mar 2023 (3 years 2 months)

Maximized CVM Portfolio system uptime through proactive monitoring, timely security patching, and swift issue resolution, while delivering comprehensive performance reports and root cause analyses to stakeholders.

Monitoring Patching performance reporting Root Cause

VAS&CoreNetworkSpecialist

Vodacom Mozambique

Jan 2017 - Jan 2020 (3 years)

Enhanced VAS & Core Network Portfolio availability by implementing strategic monitoring, collaborative problem-solving, and resolved open trouble tickets for critical systems.

Monitoring Problem Solving Truteq

Customer Engineer

BCX Mozambique

Jan 2015 - Jan 2017 (2 years)

Streamlined IT support through integrated ticket and asset management using BMC Remedy and ServiceDesk ManageEngine, while coordinating multi-platform warranty management.

IT Support Ticketing Asset Management BMC

Life+HealthInsuranceAssistant

Skyddo - Corretora de Seguros, Lda (at Vodacom Moz)

Jan 2012 - Jan 2015 (3 years)

Facilitated cross-company communication and clarification sessions between clients and insurers, while serving as primary contact for employee medical aid support.

Account Management Customer Service