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AH@arielhallie
IT professional with 6+ years in systematic tech support
United StatesAs a seasoned IT professional with over 6 years of experience in systematic tech support, I leverage my analytical thinking and problem-solving skills to drive service and impact in the tech sector. With a passion for ICT services, customer satisfaction, and cybersecurity, I am eager to maximize my experience in the US tech industry.
Throughout my career, I have demonstrated my ability to streamline IT support, enhance system uptime, and resolve critical issues. My expertise in ICT services, customer satisfaction, and cybersecurity has enabled me to deliver comprehensive performance reports and root cause analyses to stakeholders.
I am a proud US citizen, determined to dive into new challenges and embrace the tech sector. With my skills and experience, I am confident in my ability to make a significant impact in the industry.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
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Work history, roles, and key accomplishments
Vodacom Mozambique
Jan 2020 - Mar 2023 (3 years 2 months)
Maximized CVM Portfolio system uptime through proactive monitoring, timely security patching, and swift issue resolution, while delivering comprehensive performance reports and root cause analyses to stakeholders.
Vodacom Mozambique
Jan 2017 - Jan 2020 (3 years)
Enhanced VAS & Core Network Portfolio availability by implementing strategic monitoring, collaborative problem-solving, and resolved open trouble tickets for critical systems.
BCX Mozambique
Jan 2015 - Jan 2017 (2 years)
Streamlined IT support through integrated ticket and asset management using BMC Remedy and ServiceDesk ManageEngine, while coordinating multi-platform warranty management.
Skyddo - Corretora de Seguros, Lda (at Vodacom Moz)
Jan 2012 - Jan 2015 (3 years)
Facilitated cross-company communication and clarification sessions between clients and insurers, while serving as primary contact for employee medical aid support.
Degrees, certifications, and relevant coursework
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