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Aria Yui

@ariayui

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I drive product operations, accessibility, and SaaS quality through customer insights.

United States

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What I'm looking for

I'm looking to lead product operations and strategy work that connects customer insights, engineering execution, accessibility, and data-driven experimentation to build scalable, reliable products.

At Cylinder Health, I direct product operations across engineering and member-facing teams, turning operational insights into scalable SaaS improvements. I've supported 10+ launches, led WCAG compliance work that helped unlock a 75,000+ member enterprise sale, and mitigated potential revenue loss through bug triage and regression testing.

Previously at Nextbite and Apple, I connected technical support, UX feedback, and root-cause analysis to improve product stability and customer outcomes. I bring 10+ years of experience using data, user research, AI automation, and cross-functional collaboration to strengthen products and operations.

Experience

Work history, roles, and key accomplishments

Current

Sr Technical and Member Support Specialist

Current

Cylinder Health

Jan 2022 - Present (4 years 9 months)

Direct Product Operations for cross-functional pods, bridging engineering and member insights to drive technical excellence and maintain operational continuity during rapid scaling. Spearheaded mobile accessibility (WCAG) testing and compliance, unlocking a 75,000+ member enterprise sale by delivering audits in 12 hours.

Product Operations A B Testing Data Analysis User Research WCAG Accessibility AI Automation PHI Compliance QA Regression Testing Vendor Management Stakeholder Management Technical Writer

Technical Escalation Specialist

Nextbite

Jan 2021 - Jan 2022 (1 year)

Acted as Product Operations liaison between support, engineering, and design pods to align roadmap priorities and accelerate feature delivery. Managed technical product escalations for SaaS clients, leveraging root-cause analysis to inform roadmap prioritizations.

Root Cause Analysis Incident Management Salesforce Jira Troubleshooting Stakeholder Management Technical Writer

Genius / AppleCare Advisor

Apple Inc.

Jan 2011 - Jan 2021 (10 years)

Directed high-volume user engagement in a fast-paced environment, leveraging data-driven insights to generate $12K+ in business value per customer connection. Served as lead mentor and escalation point, influencing team performance and professional development.

Technical Support iOS MacOS Diagnostics User Research Mentorship Customer Training Data Analysis