At AustralianBusinessMobile, I handle daily customer inquiries and order concerns for an Australian e-commerce retailer serving customers across Australia and New Zealand. I process cancellations, refunds, returns, replacements, and delivery concerns, coordinating with customers, suppliers, and couriers to resolve issues.
I maintain product listings, stock-on-hand records, and inventory updates, and assist with payment allocation, invoice processing, and other administrative tasks. I also monitor response times against a 24-hour SLA and help coordinate workloads, escalations, and refund requests requiring management approval.
Previously, at D&JVirtualAssistance, I processed customer orders for dropshipping businesses, researched products using Google Trends, and transferred information from PDF documents into Excel spreadsheets. At NeoCafe, I assisted customers with computer rentals, printing, document preparation, and basic internet tasks.
