Open to opportunities

Argha Roy

@argharoy

Message

I am a Process Associate skilled in operations improvement and team support.

India

Message

What I'm looking for

I seek an operations-focused role where I can improve processes, support teams, and apply MS Office, data and generative AI skills. I value a collaborative culture, measurable impact, clear processes, and opportunities for professional growth.

I am a Process Associate with experience at Genpact focused on implementing systems, policies, and processes to improve operational efficiency. I achieved an Average Handle Time (AHT) of less than 60 seconds—20% better than target—and was recognized as Employee of the Month for exceeding performance expectations.

I hold a B.Tech (2023) and completed a 45-day Flipkart supply chain internship as a Data Entry Operator, gaining hands-on operational knowledge. I bring strong analysis, time management, Microsoft Office, generative AI and data literacy skills, and a commitment to streamlining operations and supporting teams.

Experience

Work history, roles, and key accomplishments

Process Associate

Genpact

Feb 2024 - May 2025 (1 year 3 months)

Achieved average handle time under 60 seconds, 20% better than target, and was recognized as Employee of the Month for consistently exceeding performance expectations. Implemented process improvements and provided administrative support that improved operational efficiency.