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@argharoy
I am a Process Associate skilled in operations improvement and team support.
I am a Process Associate with experience at Genpact focused on implementing systems, policies, and processes to improve operational efficiency. I achieved an Average Handle Time (AHT) of less than 60 seconds—20% better than target—and was recognized as Employee of the Month for exceeding performance expectations.
I hold a B.Tech (2023) and completed a 45-day Flipkart supply chain internship as a Data Entry Operator, gaining hands-on operational knowledge. I bring strong analysis, time management, Microsoft Office, generative AI and data literacy skills, and a commitment to streamlining operations and supporting teams.
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Work history, roles, and key accomplishments
Genpact
Feb 2024 - May 2025 (1 year 3 months)
Achieved average handle time under 60 seconds, 20% better than target, and was recognized as Employee of the Month for consistently exceeding performance expectations. Implemented process improvements and provided administrative support that improved operational efficiency.
Degrees, certifications, and relevant coursework
Bachelor of Technology, Engineering
Completed B.Tech/B.E. degree at Calcutta Institute Of Technology, graduating in 2023.
Senior Secondary Certificate (Class 12), Higher Secondary
Completed Class 12 under CISCE (ISC) in Hyderabad in 2016.
Secondary School Certificate (Class 10), Secondary Education
Completed Class 10 under CISCE (ICSE) in 2014.
Software and tools used professionally
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