Argha Roy

I am a Process Associate with experience at Genpact focused on implementing systems, policies, and processes to improve operational efficiency. I achieved an Average Handle Time (AHT) of less than 60 seconds—20% better than target—and was recognized as Employee of the Month for exceeding performance expectations.

I hold a B.Tech (2023) and completed a 45-day Flipkart supply chain internship as a Data Entry Operator, gaining hands-on operational knowledge. I bring strong analysis, time management, Microsoft Office, generative AI and data literacy skills, and a commitment to streamlining operations and supporting teams.