AParcy pabito
@arcypabito
Dedicated secretary with strong communication and organizational skills.
PhilippinesWhat I'm looking for
I am an experienced secretary with a proven track record at Suarez and Narvasa Law Firm, where I have honed my skills in managing sensitive information and providing exceptional customer service. My role involved handling multi-line phone systems, scheduling appointments, and ensuring effective communication with clients, all while maintaining confidentiality and professionalism.
Throughout my career, I have developed strong problem-solving abilities and a willingness to learn, which have equipped me to tackle challenges head-on. My experience as a Customer Service Representative has further enhanced my ability to manage high-stress situations and resolve conflicts effectively, resulting in increased customer loyalty and satisfaction.
Experience
Work history, roles, and key accomplishments
Secretary
Suarez and Narvasa Law Firm
Jan 2015 - Dec 2024 (9 years 11 months)
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files and correspondence. Managed multi-line phone systems, scheduled appointments, and responded to emails to facilitate communication and enhance business processes. Provided exceptional customer service by promptly addressing inquiries and managing clerical tasks.
Customer Service Representative
Support Service Group (SSG)
Jan 2013 - Dec 2015 (2 years 11 months)
Managed high-stress situations effectively, maintaining professionalism while resolving disputes and customer complaints with empathy. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company. Developed strong product knowledge to provide informed recommendations and maintained detailed records of customer interactions.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of The Philippines
Bachelor of Science, Business Administration major in Human Resource Management
Studied the fundamentals of business administration with a major in Human Resource Management. Gained knowledge in various aspects of business operations and human capital management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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