Joan Marie Casero

Managed director's schedule and emails while providing comprehensive administrative and clerical support to all employees. Maintained office supplies, files, and records, checked reports, prepared quotations, and ensured confidentiality. Acted as a liaison between departments, coordinated client meetings, assisted visitors, and managed building operations.

Prepared invoices, handled collections, and issued official receipts, updating collectibles for the Accounts department. Managed petty cash funds, processed employee cash reimbursements and claims. Supported the Accounts department in following up collections and pending payments, and recorded monthly department expenses.

Served as the departmental human resource contact, reviewing applications, collecting documents, and screening resumes. Arranged interviews, composed letters, organized start dates, and tracked applicant information. Posted job openings, trained new hires, processed leave and salary requests, and maintained company profiles and personnel files.

Handled customer calls professionally, applying proper phone etiquette and managing job stress effectively. Listened to complaints from upset callers and consistently provided first call resolution. Maintained a pleasant and friendly demeanor throughout interactions.

Studied the principles and practices of development communication with a major in broadcasting. Gained knowledge in using communication strategies for social change and development.