Archana Panuganti
@archanapanuganti
Customer Support Agent at Sutherland, recognized as a top performer for two quarters while handling KPI-driven customer support.
IndiaWhat I'm looking for
At Sutherland, I handle customer queries and work toward accurate, timely resolutions while maintaining customer satisfaction. I was recognized as a Top Performer for two quarters based on my performance against role KPIs.
I completed a Talent Acquisition project at Aparna Constructions as part of my MBA in Human Resources. I also reviewed online content at Accenture and gained exposure to the insurance industry during my V-AXIS internship.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Sutherland
Feb 2025 - Present (1 year 8 months)
Handle customer queries and provide accurate, timely resolutions while maintaining a strong focus on customer satisfaction. Recognized as a Top Performer for two quarters based on performance against role KPIs.
Reviewed and moderated online content in accordance with defined policies, guidelines and quality standards. Escalated sensitive or unclear cases appropriately and collaborated with team members to support process adherence.
Intern
V-AXIS
Gained exposure to the insurance industry and developed skills in Microsoft Word, PowerPoint presentations, communication and presentation delivery.
Talent Acquisition Project
Aparna Constructions
Completed an academic project focused on Talent Acquisition at Aparna Constructions, gaining practical exposure to recruitment and talent acquisition concepts and processes.
Education
Degrees, certifications, and relevant coursework
St Pious X Degree and PG College for Women
MBA, Human Resources
2022 - 2024
MBA in Human Resources from St Pious X Degree and PG College for Women, 2022-2024.
Sindhu Degree College for Women
BBA, Business Administration
2017 - 2020
BBA from Sindhu Degree College for Women, 2017-2020.
Sindhu Inter College for Women
CEC, Commerce, Economics, Civics
2015 - 2017
CEC from Sindhu Inter College for Women, 2015-2017.
Ushodaya High School
SSC, General
SSC from Ushodaya High School, completed in 2015.
Mahindra Classroom Pride through TASK
Employability Skills Programme, Employability Skills
Completed the Employability Skills Programme through Mahindra Classroom Pride.
NISM
National Financial Literacy Quiz, Financial Literacy
Participated in the National Financial Literacy Quiz conducted by NISM.
Crack-ED
Soft Skills and Personality Development, Soft Skills
Completed a course on Soft Skills and Personality Development.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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