Tulasi User
@tulasiuser
HR professional with talent acquisition experience who coordinated onboarding and supported employee lifecycle processes.
IndiaWhat I'm looking for
At VXI Global Solutions India Pvt Ltd, I monitored customer interactions, conducted quality audits, and prepared reports to track trends and improvement areas. I also supported calibration sessions and identified process gaps, compliance risks, and training needs.
At Tech Mahindra Pvt Ltd, I resolved customer queries and supported performance management. I also onboarded and coached new team members and communicated process updates.
My MBA in HR included a performance review system project with Halcyon Technologies Pvt Ltd, and my degree project covered recruitment and selection at Reliance Trends Ltd. I have hands-on experience in talent acquisition, onboarding coordination, and employee lifecycle management.
Experience
Work history, roles, and key accomplishments
Quality Analyst
VXI Global Solutions India Pvt Ltd
Jul 2024 - Present (2 years 2 months)
Monitored and evaluated customer interactions to ensure compliance with quality standards and client requirements. Conducted audits, provided feedback, and prepared quality reports to drive process improvements.
Resolved 80+ customer queries weekly with a 90% first-contact resolution rate. Increased customer retention by 15% and onboarded 20+ new team members.
Education
Degrees, certifications, and relevant coursework
Aurora's PG College
Master of Business Administration, Human Resources
2023 - 2025
Grade: CGPA: 8.21
Pursued a Master of Business Administration with a specialization in HR, achieving a CGPA of 8.21.
Omega Degree College
Bachelor of Commerce, Commerce
2020 - 2023
Grade: CGPA: 7.93
Completed a Bachelor of Commerce with a specialization in Computer Application, achieving a CGPA of 7.93.
Omega Junior College
Intermediate, Intermediate
2018 - 2020
Grade: 69%
Completed Intermediate education with a percentage of 69%.
St. Angel's High School
SSC, General
Grade: CGPA: 6.7
Completed SSC with a CGPA of 6.7.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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