Arber Spahiu

Managed and optimised end-to-end business processes within Salesforce, including lead management, opportunity pipelines, and customer case handling. Designed and implemented new Salesforce features such as custom objects, validation rules, flows, and dashboards to enhance operational efficiency.

Managed business processes, built new features, supported users with day-to-day workflow changes, and provided training.

Worked with the business side to gather new requests, created detailed tickets, and planned sprints. Acted as the primary point of contact for Salesforce, developed project timelines, and provided technical guidance to developers and administrators.

Managed data integrity inside Salesforce, built automation to scale the business, migrated 400+ people from Kustomer to Salesforce, and deduplicated more than 50K records.

Managed all restaurant-facing marketing campaigns, executed 3-5 campaigns per week, and created yearly plans for holiday campaigns. Lowered order void rates from 20% to 4.5% for holidays.

Managed hardware requests and distribution to partners, dealt with return hardware, reviewed hardware performance, and managed marketing collateral.

Created and kept up to date all accounts, and supported 70 tickets per day.

Bachelor of Engineering Economics degree from the State University of Tetovo, completed in 2016.

Salesforce Administrator certification.