Open to opportunities

Aquinas Wangila

@aquinaswangila

Message

I am a customer support specialist with Salesforce expertise.

Kenya

Message

What I'm looking for

I seek a customer-focused product support role using Salesforce/Zendesk where I can resolve technical issues, collaborate with product teams, and grow into greater responsibility within a supportive, process-driven culture.

I am a detail-oriented, customer-focused support specialist with over six years of experience delivering product support and exceptional customer service across phone, email and chat.

I consistently diagnose and resolve technical issues using Salesforce and Zendesk, maintain thorough interaction records, assist in creating support documentation and collaborate with product teams to identify and report product improvements.

Previously, as a relationship officer in lending, I streamlined loan processing, reviewed applicant documentation for accuracy, and worked with underwriters to close deals—complementing my Bachelor of Commerce (Finance) and computer certifications.

Experience

Work history, roles, and key accomplishments

Current

Customer Product Support Specialist

Current

E-com Services Limited

Mar 2019 - Present (6 years 5 months)

Provided high-quality product support via phone, email, and chat, diagnosing and resolving technical issues while maintaining detailed Salesforce records and contributing to documentation and escalation processes.

Customer Support Salesforce Zendesk Troubleshooting Technical Support Documentation Communication

Relationship Officer

4th Generation Capital

Mar 2018 - Feb 2019 (11 months)

Managed client relationships and loan origination processes, streamlining application procedures to improve processing efficiency and collaborating with underwriters to expedite approvals.