@apurvsinha
Technical support professional at Queuebuster POS resolving customer issues across phone, email, and chat.
IndiaAt Queuebuster POS, I provide L1/L2 technical support through phone, email, and chat, troubleshoot product issues, and document resolutions. I also escalate complex incidents with relevant troubleshooting details.
At Riya Techno Software Pvt. Ltd., I handled 40–50+ support tickets daily and resolved 20+ technical issues per day using AnyDesk and TeamViewer. My structured troubleshooting helped achieve 95% first-call resolution and reduce average handling time by 15%.
Work history, roles, and key accomplishments
Queuebuster POS
Jul 2025 - Sep 2026 (1 year 2 months)
Provide L1/L2 technical support to customers through phone, email, and chat, troubleshooting product and technical issues. Handle inbound queries, escalate complex issues, and maintain documentation of troubleshooting steps and resolutions.
Riya Techno Software Pvt. Ltd.
Nov 2022 - May 2025 (2 years 6 months)
Handled 40-50+ technical support tickets daily via phone, email, and live chat, resolving 20+ issues per day with remote tools. Achieved 95% first-call resolution and reduced average handling time by 15% through streamlined troubleshooting.
MobilitySQR
Feb 2022 - Aug 2022 (6 months)
Performed manual testing of software applications to identify defects and verify functionality. Documented modules and defects, reported issues to development, and provided improvement suggestions based on testing results.
Degrees, certifications, and relevant coursework
Angular Development, Web Development
2023 - 2023
Completed Angular Development certification through Udemy in 2023.
HTML & CSS, Web Development
2023 - 2023
Completed HTML & CSS certification through Coursera in 2023.
Bachelor of Technology, Computer Science & Engineering
2015 - 2019
Bachelor of Technology in Computer Science and Engineering from Babu Banarasi Das Engineering College, Lucknow, India, from 2015 to 2019.
Software and tools used professionally
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