Open to opportunities

A Palmer

@apalmer

Message

Detail-oriented accounting manager with expertise in fraud detection.

United States

Message

What I'm looking for

I am seeking an entry-level AML Investigator role that offers long-term growth and development opportunities.

I am an analytical and detail-oriented professional with extensive experience in fraud detection, credit assessment, financial analysis, and compliance. My career has been marked by a proven ability to enhance processes, mitigate fraud, and deliver accurate results in high-volume environments. I have successfully managed financial analyses and reconciliations, ensuring compliance and timely variance resolution while collaborating with internal departments to support audits and manage revenue.

Throughout my career, I have developed strong skills in evaluating creditworthiness and investigating suspicious activity. My experience as a Fraud Analyst in a call center environment allowed me to identify and mitigate potential fraud while providing exceptional customer service. I am passionate about leveraging my expertise in tools like Tres Technologies and Excel to support risk-based decisions and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Accounting Manager

Uniglobe Travel Designers

Nov 2017 - Present (7 years 7 months)

Conducted financial analyses and reconciliations to ensure compliance and timely variance resolution. Managed journal entries, payroll, and quarterly reviews to ensure operational precision. Created and delivered training materials for onboarding new team members.

Financial Analysis Reconciliations Journal Entry Payroll Management Compliance Training Data Integrity

Shift Manager

CVS

Mar 2016 - Present (9 years 3 months)

Delivered high-quality customer service by assisting with purchases, addressing concerns, and promoting rewards programs. Handled register transactions, returns, and restocking with precision and timeliness, supporting operational needs during peak hours.

Customer Service Inventory Management Conflict Resolution

Fraud Analyst – Call Center Operations

Verizon Wireless

Jul 2013 - Present (11 years 11 months)

Investigated suspicious account activity in a high-volume call center, identifying and mitigating potential fraud. Responded to incoming calls and conducted outbound verification to authenticate customer identities and protect accounts, creating detailed investigative reports.

Fraud Analysis Call Center Operations Identity Verification Customer Support Risk Mitigation

Credit Operations Lead – Call Center & Risk Review

Verizon Wireless

Jul 2006 - Present (18 years 11 months)

Served as a team lead in a call center environment, assisting with customer credit inquiries and account management. Reviewed applications and financial data to determine credit risk and provide real-time decisions, while training and coaching team members on system tools and service protocols.

Call Center Operations Team Leadership Customer Service Regulatory Compliance Training