Open to opportunities

Aondona Kuityo

@aondonakuityo

Message

Project M&E and Client Success professional driving data-informed program impact.

Nigeria

Message

What I'm looking for

I am seeking roles where I can apply M&E and client-success expertise to drive measurable impact, collaborate across teams, and scale data-driven programs.

I am a dynamic, results-driven professional with over five years' experience in project monitoring & evaluation, client success, data analysis, and project management, primarily within healthcare programs for hard-to-reach populations.

I have developed M&E frameworks, reporting templates, and impact assessment processes that informed budget reviews and improved overhead efficiency. I implemented multi-year capacity-building plans to increase productivity for computer-based support.

In client-facing roles I led a team of 10 Success Specialists, monitored KPIs to raise service quality, and demonstrated deep knowledge of products and processes to support end-users. I am proficient with EMRs (REDCap), Microsoft Office, and CRM tools such as HubSpot and Salesforce.

I deliver strong cross-functional collaboration across time zones, manage documentation and operations, and focus on creating measurable program improvements and exceptional user experiences.

Experience

Work history, roles, and key accomplishments

Client Success Officer

Specialty Life Insurance

Apr 2022 - Dec 2025 (3 years 8 months)

Led a team of 10 Success Specialists to meet individual and team KPIs, provided in-depth insurance product guidance to clients, and improved service quality and efficiency.

& Customer Success Team Leadership KPIs CRM (Hubspot Salesforce)Remote Collaboration Customer Support Performance Monitoring

SGM Monitoring and Evaluation Officer

International Centre for Advocacy on Right to Health

Jan 2019 - Apr 2022 (3 years 3 months)

Developed project M&E frameworks, reporting templates and impact assessments, analyzed KPIs to drive budget and overhead efficiencies, and implemented a 3-year capacity-building plan for M&E systems.

Monitoring & Evaluation Project Management Data Analysis REDCap Reporting KPI Analysis Capacity Building

Documentation & Office Manager

International Centre for Advocacy on Right to Health

Jan 2015 - Dec 2018 (3 years 11 months)

Managed client registration and databases, supported the M&E team with data documentation, coordinated facility operations and scheduling, and delivered client education and administrative support.