Open to opportunities

Esther Sanni

@esthersanni

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Public health professional specializing in M&E, epidemiology, and healthcare operations.

Nigeria

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What I'm looking for

I seek a role leveraging M&E and epidemiology within mission-driven health organizations where I can lead program implementation, improve data-driven decision-making, and support operational excellence and team development.

I am an experienced Customer Service and Operations professional with a strong background in healthcare administration, corporate client management, and process optimization. Over the years, I have built a reputation for delivering exceptional client experiences, strengthening operational efficiency, and fostering productive relationships between hospitals, HMOs, and corporate partners.

My career spans roles as a Customer Service Officer, Operations Assistant, and Corporate Client/HMO Manager, where I developed expertise in patient support, claims management, stakeholder coordination, and workflow improvement. I’m passionate about creating seamless service delivery, solving problems with empathy and clarity, and ensuring that both clients and internal teams receive the support they need to function at their best.

Experience

Work history, roles, and key accomplishments

Current

Administrative Manager

Current

Wellington Clinics

Jul 2025 - Present (1 year 1 month)

Oversee daily operations across inpatient, outpatient and support departments, implemented operational policies to improve efficiency and negotiated with insurers to secure optimal plans for clients, enhancing patient experience.

Healthcare Operations Policy Development Stakeholder Management Performance Management Customer Experience

Current

Corporate Clients and HMO Manager

Current

Wellington Clinics

Oct 2024 - Present (1 year 10 months)

Manage and grow corporate health insurance accounts, negotiate plans with providers, analyze utilization data and coordinate cross-functional implementation of group insurance policies.

Client Management Health Insurance Account Growth Data Analysis Reporting Compliance

Operations Assistant

EHA Clinics

Feb 2024 - Sep 2024 (7 months)

Provided administrative support across departments, managed patient check-in and scheduling, maintained EHR data entry and supported billing processes to streamline clinic operations.

Administrative Support Patient Scheduling Customer Service Billing Support Records Management

Monitoring and Evaluation Officer

Finpact Development Foundation

Nov 2020 - Jan 2024 (3 years 2 months)

Provided technical M&E support and supervision for grant-funded activities, contributed to program design linking school feeding with local production, and supported livelihoods and cash-for-work initiatives.

Grant Management Data Analysis Reporting Monitoring and Evaluation

Monitoring and Evaluation Intern

Federal Ministry of Health

Feb 2023 - Apr 2023 (2 months)

Supported M&E for TB/leprosy programs and the AGILE adolescent girls initiative, assisting data collection, validation, analysis and reporting with recommendations to align implementation to objectives.

Data Validation Program Evaluation TB Program Support Reporting Data Analysis Public Health Monitoring and Evaluation

Food Security and Livelihood Assistant

Action Against Hunger

Jan 2018 - Mar 2018 (2 months)

Supported implementation of e-cash/food voucher interventions to vulnerable households and raised awareness among pregnant and lactating women on maternal and child health services.

Food Security Community Awareness Implementation

Field Enumerator

Center for Community Development and Research Network

Apr 2017 - Dec 2017 (8 months)

Collected and validated field data using DTM methodology, maintained high-quality data integrity during interviews and supported monitoring of field operations to improve efficiency.

Data Collection Data Validation Quality Assurance Reporting Interviewing