Open to opportunities

Anzila User

@anzilauser

Backend Support Executive at AdReach agencyRemote reviewing TikTok ads for 30+ client accounts against advertising policies.

Pakistan

Message

What I'm looking for

I'm open to remote roles.

At AdReach agencyRemote, I review and approve TikTok Ads accounts, products, and creatives against TikTok Advertising Policies. I flag non-compliant submissions and explain the policy reasons.

I support Meta Ads accounts and backend operations for 30+ client accounts, including diagnosing account and product-link issues. I also prepare policy-based documents and guidance materials for clients and team members.

Previously, at Crown Auto DetailingRemote, I handled 50+ live chats daily and achieved a 95%+ CSAT score. Across my support roles, I have maintained CRM records and supported booking coordination and customer inquiries.

Experience

Work history, roles, and key accomplishments

Backend Support Executive

AdReach Agency

May 2024 - Oct 2026 (2 years 5 months)

Review and approve TikTok Ads accounts, products, and creatives in line with TikTok Advertising Policies, flagging non-compliant submissions and explaining policy reasons. Support Meta Ads accounts and backend operations for 30+ client accounts, diagnosing issues and escalating high-priority cases within SLA.

TikTokAds Meta Ads Policy Reviews Ad Approvals Backend Operations CRM Documentation Client Guidance SLA Management

Customer & Sales Support Executive

Crown Auto Detailing

Jan 2023 - Aug 2023 (7 months)

Handled 50+ live chats daily as first point of contact, achieving a 95%+ CSAT score. Scheduled and confirmed bookings with the operations team to prevent conflicts and no-shows, and kept customer records accurate in the CRM.

Live Chat Customer Service CRM Booking Coordination Meta Ads Lead Handling

Chat Support Representative

Shineforge Autocare

Aug 2021 - Dec 2022 (1 year 4 months)

Resolved customer queries in real time across 50+ daily chats, building rapport with repeat customers and supporting retention. Logged and updated CRM records accurately to support team reporting.

Live Chat Customer Service CRM Data Entry Retention

Virtual Assistant & CRM Support

Freelance

Jan 2020 - Dec 2021 (1 year 11 months)

Managed email and administrative workflows for multiple clients; assisted with CRM setup, database updates, and data integrity while maintaining client confidentiality.

Email Management Administrative Support CRM Setup Database Management Data Integrity