Open to opportunities

Anvarali User

@anvaraliuser

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Pre-Sales Manager at Forecom Infratech Systems, developing IT solutions and technical demonstrations for clients.

India

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What I'm looking for

I’m open to remote, hybrid, and on-site roles where I can apply my IT expertise in a dynamic environment.

At Forecom Infratech Systems Pvt. Ltd., I develop and present IT solutions for prospective clients, with technical demonstrations, product comparisons, and feasibility analysis.

Across IT support and service roles, I’ve troubleshot Windows, Microsoft 365, network, desktop, and server issues, and trained users and teams in networking, system administration, and IT best practices. As a freelance consultant and trainer, I also assisted clients with website management and digital solutions.

Experience

Work history, roles, and key accomplishments

Current

Manager Pre-Sales

Current

Forecom Infratech Systems Pvt. Ltd.

Mar 2025 - Present (1 year 8 months)

Develop and present IT solutions to prospective clients, aligning with their business needs. Collaborate with sales and technical teams to ensure seamless project execution.

Pre Sales Solution Design Technical Demonstrations Feasibility Analysis Business Development

Area Service Manager

Tata Pravesh Smart Care

Oct 2024 - Mar 2025 (5 months)

Managed installation and service activities for Tata Pravesh products. Ensured high-quality service execution and timely issue resolution.

Service Management Technician Coordination Scheduling Client Relations

Technical Support Freelance Consultant/Trainer

Freelancer

Feb 2023 - Oct 2024 (1 year 8 months)

Provided IT support services, including system troubleshooting and technical consultation. Conducted online training sessions on Networking and System Administration.

IT Support Troubleshooting Networking System Administration Training

Windows Independent Advisor

Microsoft

Jun 2019 - Feb 2023 (3 years 8 months)

Delivered remote technical support to Windows users worldwide. Diagnosed and resolved system performance, software, and connectivity issues.

Windows Remote Support Troubleshooting System performance Security Configurations

Service Assurance Coordinator

Reliance Communications Ltd

May 2018 - Jun 2019 (1 year 1 month)

Managed enterprise IT service assurance and fault resolution. Supervised field support teams, ensuring network and service reliability.

IT Assurance Fault Resolution Team Supervision Network Reliability

IT Service Lead (Kerala Circle)

Reliance Communications Ltd

May 2015 - Nov 2017 (2 years 6 months)

Led IT service assurance operations, ensuring seamless enterprise IT support. Trained teams on IT troubleshooting, security protocols, and compliance.

IT Assurance Team Leadership Training Security Protocols Compliance