Anush Britto
@anushbritto
Senior Customer Success Specialist at KMIT Solutions, protecting $1M in Faire orders and sustaining a 4.9/5 rating.
IndiaWhat I'm looking for
At KMIT Solutions Pvt. Ltd. (Wild Republic USA), I own customer success and account health for approximately $1M in annual Faire wholesale orders. I saved a $100K weather-affected order by coordinating shipment tracking and a dedicated truck, and the customer reordered afterward.
I maintain a 4.9/5 Faire rating across 920+ retailer reviews and turn customer feedback into product and process improvements. I also manage B2C platforms and Freshdesk, resolving 22K+ tickets in 1.5 years for customers across the US, EU, Australia and other regions.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Specialist
KMIT Solutions Pvt. Ltd.
Jul 2024 - Present (2 years 3 months)
Own end-to-end customer success and account health for approximately $1M in annual Faire wholesale orders, covering order issues, shipping coordination, disputes, communication and retailer retention. Maintained a 4.9/5 Faire rating across 920+ retailer reviews and sustained Top Shop status.
Senior Agent, Revenue Cycle Management
RND Softech Pvt. Ltd.
Jan 2023 - Dec 2024 (1 year 11 months)
Managed US healthcare provider accounts through medical billing and accounts receivable, investigating claim denials and coordinating insurance follow-up under HIPAA compliance. Prepared AR and denial-trend reports that informed decisions on recurring claim issues.
Client Specialist
ValueMomentum
Jan 2022 - Dec 2022 (11 months)
Managed client accounts and recommended customer journey improvements that were adopted by internal teams.
Senior Engineer, Technical & Customer Support
CSS Corp
Jan 2021 - Dec 2022 (1 year 11 months)
Handled enterprise client escalations and customer-impacting issues within SLA targets, and created technical documentation for team use.
Associate, Technical Support
Tech Mahindra
Jan 2020 - Dec 2020 (11 months)
Resolved connectivity, software, hardware and account issues for Australian customers and drove critical incidents through resolution.
Handled multichannel customer inquiries, order issues and product-related concerns.
Service Express Agent, Front Office
The Westin Dubai Al Habtoor City
Jan 2016 - Dec 2019 (3 years 11 months)
Managed guest communications and cross-department service delivery in international 5-star hotels, building a foundation in stakeholder communication and service recovery.
Education
Degrees, certifications, and relevant coursework
Hindustan College of Arts & Science
Bachelor of Catering and Hotel Management, Catering and Hotel Management
Grade: University First Rank Holder
Bachelor of Catering and Hotel Management degree from Hindustan College of Arts & Science, completed in 2016.
Hilton Dubai Al Habtoor City
Cross Training – Guest Service Agent, Guest Service
Completed cross-training as Guest Service Agent and Guest Relation Agent.
Hilton Dubai Al Habtoor City
Cross Training – Guest Relation Agent, Guest Relations
Completed cross-training as Guest Relation Agent.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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