At FullContact Technology, I managed a $500K ARR global enterprise portfolio as the primary strategic partner across the user lifecycle. I maintained a 95% account retention rate with a health check framework that flagged risks 60 days before renewal.
I increased active product adoption by 35% by optimizing customer onboarding. I also identified expansion pipelines and aligned roadmaps with client ROI during QBRs.
Earlier, at FullContact ConsumerApp, I handled technical escalations and built troubleshooting documentation. At Amazon, I was promoted to Advanced Technician / Support, led technical de-escalation and incident ownership, and trained new hires on system workflows. In my current independent operations and consulting work, I design customer acquisition and community operations frameworks for an early-stage eco-venture.
