Open to opportunities

Anurika Joy

@anurikajoy

Message

I improve customer satisfaction through fast, accurate virtual support and CRM management.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or virtual assistant role where I can improve customer satisfaction, manage administrative tasks, build long-term client relationships, and contribute to business growth.

At Amazing Global Capital Limited, I respond to customer inquiries across email, live chat, and phone in under five minutes, helping achieve 95%+ customer satisfaction. I manage CRM records with 98% accuracy, coordinate appointments and service requests, and reduced escalated complaints by 30%.

Previously at Formula 1 Autozone Nigeria Limited, I handled 50+ daily inquiries, maintained a 96% customer satisfaction score, increased conversions by 30%, and improved retention through proactive follow-up. I bring hands-on experience in virtual administrative support, scheduling, documentation, complaint resolution, and reliable remote collaboration.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Amazing Global Capital Limited

Feb 2025 - Present (1 year 8 months)

Responded to customer inquiries via email, live chat, and phone, maintaining high satisfaction and reducing escalated complaints. Managed customer records and coordinated service tasks.

Customer Relationship Management Live Chat Email Support CRM Software Complaint Resolution Data Entry Time Management Multitasking

Customer Support Virtual Assistant

Formula 1 Autozone Nigeria Limited

Jan 2024 - Feb 2025 (1 year 1 month)

Delivered exceptional customer support, increasing conversion and reducing complaint resolution time. Managed over 50 daily inquiries with high accuracy in records and CRM.

Customer Relationship Management Email Support CRM Software Complaint Resolution Data Entry Time Management Multitasking