Open to opportunities

Anurag Singh

@anuragsingh4

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Customer-focused professional transitioning into Customer Success.

India

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What I'm looking for

I am looking for a role that fosters growth, emphasizes customer advocacy, and allows me to leverage my skills in communication and relationship management.

As a dedicated Customer Success Executive with a strong foundation in IT recruitment, I have successfully built and nurtured client relationships, achieving a remarkable 75% closure success rate. My experience includes leading over 50 Zoom and Teams calls monthly, ensuring a seamless onboarding process for candidates and clients alike. I pride myself on my ability to communicate effectively and empathetically, which has been instrumental in resolving concerns and fostering long-term satisfaction.

My journey began with an internship at The Judge Group, where I honed my skills in candidate coordination and engagement. I am certified by ChurnZero and have undergone extensive training in Salesforce CRM, equipping me with the tools necessary for effective customer engagement and product adoption. I am adept at utilizing various CRM tools, including Ceipal ATS, and have a proven track record of improving sourcing efficiency through data-driven decision-making.

Experience

Work history, roles, and key accomplishments

Customer Success Executive

TechclubInc

Feb 2023 - Jun 2023 (4 months)

Built and nurtured strong client and candidate relationships, contributing to a 75%+ closure success rate and long-term satisfaction. Led 50+ Zoom/Teams calls monthly for screening, onboarding, and updates, ensuring a smooth, professional experience for all stakeholders across the hiring journey.

Client Engagement Customer Retention Communication Onboarding CRM ATS Reporting Data Analysis Stakeholder Management

US IT Recruitment Intern

TheJudgeGroup

Dec 2021 - Feb 2022 (2 months)

Assisted in interview scheduling, onboarding coordination, and candidate follow-ups. Trained on Oorwin ATS and Excel for managing pipelines and generating weekly reports.

Onboarding Oorwin ATS Excel Pipeline Management Reporting SLA

Education

Degrees, certifications, and relevant coursework

Jaipuria Institute of Management

MBA, Marketing

2019 - 2021

Completed a Master of Business Administration with a specialization in Marketing. Focused on customer experience management, customer loyalty, and customer journey mapping, gaining insights into the customer lifecycle.

NSHM Knowledge Campus

BBA (H), Business Administration

2015 - 2018

Pursued a Bachelor of Business Administration with Honors. Developed foundational business knowledge and skills relevant to various aspects of business operations.