At Infosys Limited, I review, evaluate, and approve change requests for a portfolio of 178 applications, with a focus on compliance and avoiding business disruption. I also manage software license renewals and maintain AWS applications.
I lead structured decommissioning of legacy applications, including secure data archiving and compliance with retention policies. In my Deployment & QA Engineer role, I planned critical releases, carried out manual server deployments using Proton, and tested deployments before production handoff.
Earlier at Infosys Limited, I managed L2 application support through ServiceNow for applications governed by GxP High and SOX requirements, as well as enterprise SaaS platforms. I monitored and remediated vulnerabilities and security controls.
I identified opportunities to automate Service Request workflows, collaborated with development teams on requirements, and led end-to-end testing of automation bots. I also authored and updated Knowledge Base articles to support internal troubleshooting.
