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Anubhav Samual

@anubhavsamual

Chat Executive at Teleperformance supporting Cricket Wireless customers with mobile service, billing, plan, and account queries.

India

Message

At Teleperformance, I provide live chat support for the Cricket Wireless process, helping customers with mobile services, billing, plans, devices, and account management.

I previously handled email support for LinkedIn users at Teleperformance, investigating account, login, and platform issues. At Transcom, I assisted customers with healthcare inquiries through inbound calls for the Devoted Health process.

Experience

Work history, roles, and key accomplishments

Current

Chat Executive

Current

Teleperformance

Nov 2025 - Present (11 months)

Provide live chat support to Cricket Wireless customers, resolving queries related to mobile services, billing, plans, devices, and account management while maintaining quality and productivity targets.

Live Chat Customer Service Problem Solving Time Management CRM Tools

Customer Support Executive

Transcom

Assisted customers with healthcare-related inquiries through inbound calls, resolved member concerns while maintaining compliance and professionalism, and documented interactions accurately in the CRM system.

Voice support Customer Service CRM Tools Problem Solving Documentation

Email Executive

Teleperformance

Handled customer queries through email support for LinkedIn users, investigated and resolved account, login, and platform-related issues, and ensured timely responses while meeting SLA and quality requirements.

Email Support Customer Service Problem Solving Written Communication SLA Management