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Anubhab Mishra

@anubhabmishra

Seller support and global payment operations at TTEC India, resolving eBay France and Italy payment cases.

At TTEC India, I handle seller support and global payment operations for eBay France and Italy. I investigate payment queries and disputes, document resolutions, and follow quality, compliance, and escalation procedures.

At Amazon, I managed customer cases and payment disputes for North American operations, investigating issues and escalating cases when needed. I was recognized as Employee of the Month during a peak event.

Experience

Work history, roles, and key accomplishments

Current

Seller Support / Global Payment Operations

Current

TTEC India

Apr 2026 - Present (6 months)

Handle high-volume seller support and global payment operations for eBay France and Italy, managing payment queries, disputes, and transaction-related cases through CRM and internal systems. Investigate payment issues, document actions, and follow quality and escalation procedures.

CRM Salesforce Excel Case Management Payment Disputes Escalation Management Stakeholder Communication

Driver Service Associate (SDS)

Amazon

Apr 2025 - Jan 2026 (9 months)

Managed approximately 150 customer cases per day through email and blended chat for North American operations, maintaining accurate case documentation and timely resolution. Handled an average of 70 payment disputes per week, including payment queries, fraud alerts, and transaction-related concerns.

CRM Case Management Payment Disputes Fraud Alerts Customer Service Escalation Management

Customer Support Associate

Teleperformance

Sep 2024 - Apr 2025 (7 months)

Supported customers through structured case handling, issue resolution, documentation, and escalation in a high-volume service environment. Maintained professional communication, accurate records, and adherence to process and quality requirements.

Case Management Issue Resolution Documentation Escalation Management Customer Service