Open to opportunities

Antony Vaz

@antonyvaz

Message

Operations and Customer Success leader scaling communities and resolving customer issues.

India

Message

What I'm looking for

I’m seeking Customer Support, Customer Success, or Operations opportunities where I can scale communities, resolve customer issues, drive process improvement, collaborate cross-functionally, and deliver exceptional customer experiences.

I’m a results-driven Operations and Customer Success professional with 5+ years of experience leading large-scale communities, managing cross-functional operations, resolving customer issues, onboarding users, and improving operational processes. I bring stakeholder management, team leadership, performance reporting, process optimization, and customer engagement to deliver exceptional customer experiences.

Most recently, as a Creator Manager, I built and scaled the Tamil creator ecosystem from 0 to 300+ creators, increasing content activity and engagement by 40% through targeted community-building strategies. I’ve led multilingual expansion across 5+ language communities, partnered with Product/Tech/Ops to launch features and optimize creator experience, and continuously improved operational efficiency through tracking, documentation, and process improvements.

Experience

Work history, roles, and key accomplishments

Current

Creator Manager

Current

Kutumb

May 2024 - Present (2 years 2 months)

Built and scaled the Tamil creator ecosystem from 0 to 300+ creators, increasing content activity and engagement by 40% through targeted community-building strategies. Led multilingual expansion, onboarded creators across multiple language communities, and partnered with Product/Tech/Ops to launch features and optimize creator experience.

Community Strategy Customer Success Content Operations Management Engagement Strategy Process Improvement Performance Monitoring Stakeholder Management Onboarding Cross Functional Collaboration Reporting & Analytics

Senior Sales Associate & Product consultant

Crio.do

Jan 2022 - Jan 2024 (2 years)

Closed 2–3 high-value deals daily (₹2L each minimum), achieving a 40–60% conversion rate from 5 daily client meetings. Delivered product demos, coordinated with internal teams to optimize sales strategy, and improved faster deal closures by 15% and conversion rates by 12%.

Sales Product Demos Stakeholder Management Reporting & Analytics Performance Monitoring Customer Success Process Improvement

Business Development & Sales Associate

Extramarks & BYJU’S

Jan 2020 - Jan 2022 (2 years)

Managed the end-to-end sales cycle including prospecting, product demonstrations, follow-ups, and deal closures, consistently exceeding a weekly target of ₹5Lakh. Conducted onboarding to guide new customers through product usage, driving adoption and improving customer satisfaction.