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Antony Thiong'o

@antonythiongo

Message

I keep enterprise networks available through proactive monitoring, incident response, and advanced troubleshooting.

Kenya

Message

What I'm looking for

I'm looking to support mission-critical network environments where I can improve availability, manage complex incidents, collaborate with engineering teams and vendors, and strengthen network performance through monitoring and root-cause analysis.

At CCI Global, I keep enterprise network infrastructure available around the clock through proactive monitoring, rapid incident response, and SLA-driven support. I monitor latency, bandwidth utilization, and packet loss using Zabbix, PRTG, and IRIS while serving as an escalation point for complex incidents.

I've supported LAN, WAN, MPLS, SD-WAN, wireless, and security environments across CCI Global and the Kenya National Bureau of Statistics. I configure network devices, investigate traffic with Wireshark and tcpdump, and use root-cause analysis, vendor coordination, and change management to improve reliability.

Experience

Work history, roles, and key accomplishments

Current

IT NOC Engineer

Current

CCI Global

Mar 2025 - Present (1 year 6 months)

Ensure 24/7 availability and optimal performance of network infrastructure through proactive monitoring and rapid incident response. Act as primary escalation point for Tier 1 and Tier 2 teams, managing complex incidents and coordinating with engineers and vendors.

PRTG IRI Zabbix Wireshark Tcpdump LAN WAN MPLS SD WAN VLAN VPN Firewalls Wireless SLA Incident Management Escalation Management Root Cause Analysis

Desktop Support Engineer

CCI Global

Dec 2023 - Feb 2025 (1 year 2 months)

Provided Tier 1 and Tier 2 technical support, escalating complex issues to NOC teams. Managed ticket lifecycle using SLA-driven workflows, ensuring timely resolution and customer satisfaction.

Tier 1 Support Tier 2 Support SLA Ticketing Troubleshooting DNS DHCP Remote Support

Network Technician

Kenya National Bureau of Statistics

Nov 2019 - Nov 2023 (4 years)

Installed and configured routers, switches, and wireless access points. Monitored network performance and performed troubleshooting to maintain uptime.