Anton van der Sandt

Combining decades of experience in F&B, a deep understanding of the customer experience within a variety of categories, and creative dynamics - to create cutting-edge murals, set backdrops, private commissions, trompe l'oeil (hyper-realistic 3D visual effects) for the hotel industry, restaurants, cafés, big corporates, franchises, SMEs, private residences and the advertising & commercial film indu

• Overall customer experience management for the restaurant
• Ensuring effective stock control
• Managing completed time sheets from staff
• Customer liaison, compliments and complaints
• Full control over opening and closing of restaurant
• Computer systems check and fault reporting
• Receipt and verification of stock
• Interviewing and pla

Client (temporary contract): dnata®-Newrest / Emirates Business Class Lounge Manager, Cape Town International Airport.

Customer Service

• Ensuring customer service standards are set and maintained in line with the requirements of the
client
• Ensuring customer complaints are monitored, trends and root causes identified and addressed at
source to prevent recurrence
• Ensuring that

• Overseeing Cape Town’s leading ethnic culinary experience
• Ensuring effective stock control
• Managing completed time sheets from staff
• Customer liaison, compliments and complaints
• Full control over opening and closing of restaurant
• Computer systems check and fault reporting
• Receipt and verification of stock
• Interviewing and pla

• Ensuring effective stock control
• Acting as contingency for Junior Managers
• Ensuring accurate, completed time sheets from staff
• Customer liaison and dealing with customers’ compliments and complaints
• Full control over opening and closing of restaurant
• Computer systems check and fault reporting
• Receipt and verification of stock
•

• Ensuring placement of all urgent orders
• Ensuring receipt of all goods/services before month end
• Ensuring capture of all creditors’ data
• Managing payment runs for creditors and applicable creditors
• Issuing staff claim refunds

Note: While I was fulfilling my duties in this position, I was in training for the position outlined in the job section abo

• Meeting order fulfillment metrics for local orders
• Ensuring orders placed on prevailing pricing
• Ensuring daily follow-ups regarding subscription queries and closure within 48 hours
• Receipting of subscription invoices into accounting system on a daily basis
• Ad hoc reporting as and when required by Logistics Management
• Compiling and distributing

• Processing stock orders
• Logistic processing
• Responsible for credit notes
• Daily ordering of stock
• Inventory purchasing
• Receipting of stock received on a daily basis for accounting system
• Ensuring effective stock control procedures are in place
• Acting as contingency for junior stock control clerks
• Ensuring RMA procedures are followed
•

• Ensuring effective stock control
• Acting as contingency for Junior Managers
• Ensuring accurate and completed time sheets from staff
• Ensuring accurate and on time reports as and when required
• General banking functions
• Customer liaison and dealing with costumers complements and complaints
• Full control over opening and closing of shop
•

• Book-keeping / admin
• Stock control and ordering
• Processing of stock losses
• Stock take and assessment
• Cash flow; control banking
• Opening and closing of shop
• Customer liaison and dealing with compliments and complaints
• Weekly wages
• Computer systems check and fault reporting
• Management of advertising

• Internet Consultant
• Selling of websites
• Constructing and designing of web pages
• Customer liaison and dealing with compliments and complaints
• Management of advertising