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Antonia Sevilla

@antoniasevilla

Client implementation specialist at HoldThat Systems, translating client requirements into configured platforms, CRM workflows, and practical business processes.

United States

Message

At HoldThat Systems, I lead client system implementations from requirements and data setup through testing, launch readiness, and handoff. I configure workflows and client-facing portals for onboarding, appointments, documents, activity tracking, and follow-up.

At Covenant 35 Collective, I translate stakeholder requirements into implementation plans, feature logic, workflows, and documentation. I also configure CRM flows and automation at Resources We Love Referral Network, and build project tools including Client Hub Platform, EventOS, and Grant / GovCon Navigator.

Experience

Work history, roles, and key accomplishments

Current

Managing Director, Digital Systems & Implementation

Current

Covenant 35 Collective

Aug 2025 - Present (1 year 2 months)

Translate stakeholder requirements into implementation plans, feature logic, workflows, and documentation for consulting, workforce, nonprofit, community, and public-sector initiatives. Coordinate refinements, investigate implementation issues, and adjust scope or configuration as project needs evolve.

Implementation Planning Feature Logic Workflow Design Documentation Stakeholder Communication Scope Management Troubleshooting Configuration Management

Current

Digital Implementation Resource

Current

Resources We Love Referral Network

Jan 2025 - Present (1 year 9 months)

Assess client onboarding, follow-up, and information-management processes; configure CRM flows and automation to improve service delivery. Support platform setup, validation, troubleshooting, and ongoing adjustments to match business requirements.

Process Assessment CRM Configuration Automation Platform Configuration Validation Troubleshooting Client Onboarding Follow up Processes

Current

Founder & Digital Systems Builder

Current

HoldThat Systems

Jan 2023 - Present (3 years 9 months)

Lead concurrent client system implementations, defining requirements and translating intake, documents, tasks, status updates, and user permissions into configured workflows and interfaces. Design structured data fields and client-facing portals to support onboarding, appointment coordination, document access, activity tracking, and follow-up.