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Alyssa Rich

@alyssarich

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I lead healthcare software implementations, integrations, and data validation to accelerate reliable client onboarding.

United States

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What I'm looking for

I'm looking to lead client onboarding, technical integrations, and system validation work where I can partner across clients and development teams to deliver reliable software rollouts.

At FinThrive, I lead end-to-end healthcare client implementations, from project planning and technical configuration through account validation and onboarding.

I coordinate clients and development teams to deploy API integrations and payer connections, resolving ANSI 5010 discrepancies, Payor Codes, and Receiver ID issues that can disrupt data transfers.

I use SQL and Excel to validate system mapping integrity and analyze transition data, while creating Salesforce-based configuration playbooks, client materials, and training documentation.

Previously at Farmers Insurance Group, I triaged commercial policy and billing platform issues, supported Agile releases, translated trends into user stories, and trained teammates and clients on software workflows.

Experience

Work history, roles, and key accomplishments

Implementation Specialist

FinThrive

Mar 2023 - Aug 2026 (3 years 5 months)

Led end-to-end implementation lifecycles for healthcare clients, managing project planning, technical configurations, and account validation. Coordinated cross-functional workstreams to deploy seamless technical setups and API integrations.

SQL Excel Salesforce API Integration EDI 5010 System Configuration Project Planning Cross Functional Collaboration

Operational Support Analyst II

Farmers Insurance Group

May 2018 - Oct 2022 (4 years 5 months)

Conducted root-cause analysis and system triage on complex Commercial Policy and Billing platforms. Managed pre- and post-production validation events within an Agile framework to ensure smooth system updates and releases.

Root Cause Analysis Agile Rally System Triage Software Training User Stories

Commercial Service Advocate II

Farmers Insurance Group

Oct 2016 - May 2018 (1 year 7 months)

Resolved escalated software and policy inquiries using Salesforce SRM, meeting strict service level agreements. Served as Implementation Subject Matter Expert to onboard new hires and guide them through internal software applications.

Salesforce SRM SLA Management Subject Matter Expert Onboarding Documentation

Senior Service Advocate

Farmers Insurance Group

Nov 2012 - Oct 2016 (3 years 11 months)

Managed high-volume multi-channel client inquiries from agents and high-value lines, ensuring swift technical and billing resolution. Delivered targeted product walk-throughs and platform training to clients to drive software adoption.

client support Multichannel Communication Training Software Adoption