Looking for a job

Antino Hendricks

@antinohendricks

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Seasoned Customer Service Consultant with a passion for exceptional service.

South Africa

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, fostering growth and satisfaction for both customers and the organization.

As a seasoned Customer Service Consultant in the BPO industry, I have honed my skills in providing top-notch support to international customers through inbound calls. My strong passion for delivering exceptional service has allowed me to consistently exceed customer expectations and drive loyalty.

I am eager to continue delivering exceptional service and driving customer loyalty. I am excited to explore new opportunities that leverage my skills and experience to drive business growth and customer satisfaction.

Experience

Work history, roles, and key accomplishments

International Customer Service Consultant

PLP Group

Jan 2025 - Jul 2025 (6 months)

Managed a high volume of incoming calls, identifying and assessing customer needs to ensure satisfaction. Built sustainable relationships and trust with customer accounts through open communication and accurate information.

Customer Service Relationship Building

IT End User Computing NQF 3 Learnership

Bidvest Laundry Group

Jun 2022 - Jul 2023 (1 year 1 month)

Completed an IT end-user computing learnership, managing databases and troubleshooting technical issues. Assisted with the implementation of new software systems and provided IT support to staff.

IT Support Database Management Troubleshooting Software Implementation

Telkom Contact Centre

Synergy Transformation Centre

Sep 2021 - Aug 2022 (11 months)

Completed comprehensive learnership training in contact center operations, focusing on effective communication and customer service excellence. Engaged in practical exercises to improve call-handling efficiency and handle inquiries across various platforms.

Customer Service Communication Skills

Data Capturer

St John's Eye Clinic

Apr 2015 - Oct 2015 (6 months)

Accurately captured employee data from files to Excel spreadsheets. Assisted with daily tasks and other ad-hoc duties as instructed by management.

Data Entry Microsoft Excel Record keeping Administrative Support Data Management

Education

Degrees, certifications, and relevant coursework

Izithelo Strategic partners

Learnership, IT End User Computing

2023 - 2023

Completed a learnership in IT End User Computing, focusing on managing databases, troubleshooting technical issues, and assisting with software implementation. Gained skills in providing IT support and maintaining computer system functionality.

Sakhisizwe

Learnership, Business Administration

2022 - 2022

Completed a learnership in Business Administration, gaining foundational knowledge and practical skills in administrative processes. Developed competencies essential for supporting business operations.