Anthony Wang'ang'a
@anthonywanganga
Founder and customer-focused tech professional driving growth and support.
What I'm looking for
I am a driven founder and customer support professional with over five years of hands-on experience in building and scaling a business while delivering high-quality customer service across global and local markets. I have led product development, finance planning, marketing, team recruitment and training, and implemented growth strategies that improved company profitability and operational efficiency.
I combine technical support experience with strong communication, conflict-resolution and people-management skills gained from roles in IT support, brand representation and customer service. I thrive on improving systems, fostering positive customer experiences, and collaborating with cross-functional teams to solve problems and deliver measurable results.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Nostro Trading Firm
Feb 2024 - Present (1 year 10 months)
Provided remote live-chat and email support to a global client base, resolving account and technical issues, collaborating with risk and tech teams, and maintaining accurate policy and payout communications.
Founder
Megan and Pamony
Mar 2020 - Present (5 years 9 months)
Founded and scaled a Nairobi-based company, managing product development, finance, marketing and operations to grow profits and secure partnerships while recruiting and training staff to meet expansion goals.
Customer Service Representative
Dream Gain
Feb 2019 - Jan 2023 (3 years 11 months)
Handled multi-channel customer enquiries and escalations, improved retention through timely resolution and upselling, trained team members, and consistently exceeded sales and quality targets.
Brand Representative
Waves and Lengths
Nov 2017 - Dec 2019 (2 years 1 month)
Executed promotional events and social media campaigns, managed POS transactions and stock replenishment, and trained marketing staff to maintain brand standards and increase sales.
IT Technical Support
Global Computers
Oct 2015 - Jun 2017 (1 year 8 months)
Provided technical support, installations and remote troubleshooting, managed backups and hardware maintenance, and delivered user training to reduce downtime and improve system reliability.
Education
Degrees, certifications, and relevant coursework
Africa Nazarene University
Bachelor of Business Administration, Business Information Technology
2011 - 2015
Completed a Bachelor of Business Administration with a focus on Business Information Technology, covering business and IT integration topics.
Nairobi Institute of Business Studies
Diploma of Higher Education, Information Technology
2010 - 2012
Completed a Diploma of Higher Education in Information Technology with foundational coursework in IT systems and applications.
Kaheti High School
High School Certificate, Secondary Education
2005 - 2008
Obtained High School Certificate with general secondary education preparation for tertiary studies.
Availability
Location
Authorized to work in
Job categories
Skills
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