Anthony Wang'ang'a

Coordinate cross-functional software development teams and act as liaison between technical teams and stakeholders to ensure timely, structured delivery while improving workflows and reducing operational bottlenecks.

Founded and scaled a Nairobi-based company, managing product development, finance, marketing and operations to grow profits and secure partnerships while recruiting and training staff to meet expansion goals.

Provided remote live-chat and email support to a global client base, resolving account and technical issues, collaborating with risk and tech teams, and maintaining accurate policy and payout communications.
Supported clients in tech and finance, managing high-volume inquiries (up to 200 tickets/day), maintaining 98% CSAT, and training new support agents to scale operations.

Handled multi-channel customer enquiries and escalations, improved retention through timely resolution and upselling, trained team members, and consistently exceeded sales and quality targets.

Executed promotional events and social media campaigns, managed POS transactions and stock replenishment, and trained marketing staff to maintain brand standards and increase sales.

Provided technical support, installations and remote troubleshooting, managed backups and hardware maintenance, and delivered user training to reduce downtime and improve system reliability.

Completed a Bachelor of Business Administration with a focus on Business Information Technology, covering business and IT integration topics.

Completed a Diploma of Higher Education in Information Technology with foundational coursework in IT systems and applications.

Obtained High School Certificate with general secondary education preparation for tertiary studies.