Anthony Rodriguez

I’m a customer service professional who thrives in fast-paced hospitality and guest service environments, delivering clear communication and consistent professionalism under pressure.

In high-volume settings, I assist guests with questions, requests, and service needs, balancing multiple responsibilities while resolving concerns quickly. I also work closely with team members to support efficient daily operations.

Through my work as a Member Service Representative at Convey Health Solutions, I supported members and healthcare providers by answering questions about premiums, health plans, benefits, and prescription medications. I managed premium payments and member account updates, educated members on medication coverage and formulary options, and maintained detailed call documentation to ensure accurate account history.

I’m now seeking an entry-level remote customer support or call center role where I can apply my phone and digital communication skills, troubleshoot customer issues, and grow with a team that values problem-solving, professionalism, and continuous improvement.