Anthony Olatomiwa
@anthonyolatomiwa
I improve SaaS customer retention, activation, and expansion across global accounts.
NigeriaWhat I'm looking for
I've improved customer outcomes at Voyatek Group and Marasoft Technologies, increasing retention and referral rates by 45%, reducing churn by 40%, and growing merchant activation from 68% to 92%.
Across SaaS, fintech, and AI companies, I manage onboarding, customer health scores, QBRs, upsells, and support operations for portfolios of 350+ accounts. I've also led an EU beta pilot for Applai Grants, converted consulting users to paid subscriptions, and supported global customers across US, UK, Europe, and Africa.
Experience
Work history, roles, and key accomplishments
Customer Experience Analyst
Raenest
Jun 2026 - Present (2 months)
Provided 24/7 customer support coverage on a rotating shift schedule aligned to US, India, and Philippines time zones. Handled 100+ customer support tickets daily across live chat, email, and in-app channels while maintaining SLA compliance and response quality.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Master of Science, Communication Studies
Master of Science in Communication Studies from Lagos State University, completed in 2025.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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