Open to opportunities

Anthony Kariuki

@anthonykariuki

Message

IT support professional skilled in cybersecurity and customer service.

Kenya

Message

What I'm looking for

I am seeking a customer-focused IT support role where I can apply cybersecurity knowledge, troubleshoot technical issues, and provide calm, professional online support while growing my network and technical skills.

I am a motivated IT support professional with hands-on experience in customer communication, technical troubleshooting, and digital media production.

I have supported clients with technical setups, online chats and calls, and created multimedia content to ensure high-quality delivery.

I completed Cisco cybersecurity training and a Diploma in Computer Science, gaining practical experience with Cisco tools, network security fundamentals, and data protection practices.

I bring a calm, professional approach, strong written and verbal communication, and a customer-focused mindset aimed at delivering exceptional online support and maintaining positive interactions.

Experience

Work history, roles, and key accomplishments

Current

IT Support \ Videographer\video editor

Current

Far a day concept Africa

Jan 2019 - Present (7 years 7 months)

Provided technical setup, online customer support, and multimedia content creation for clients, ensuring high-quality delivery and timely resolution of issues.

Customer Support Video Production Camera Operation Client Communication

Cybersecurity Trainee

Cisco Program

Jan 2023 - Jan 2024 (1 year)

Completed hands-on training in cybersecurity and networking, applying Cisco tools and best practices to improve data protection and safe network operations.

Network Fundamentals Data Protection Security Best Practices Troubleshooting